Privacy Policy & Health Data Protection

1. Commitment to Patient Confidentiality

At Dr. Parmar Clinic, confidentiality is a cornerstone of the medical profession. This Privacy Policy outlines how our practice collects, utilizes, stores, and protects your personal and healthcare information in compliance with the Digital Personal Data Protection (DPDP) Act 2023, the Information Technology Act, 2000, and the ethical regulations framed by the National Medical Commission (NMC) of India.

2. Information We Collect

We believe in strict data minimization. We only collect details essential for appointment scheduling and clinical communication:

• Identity & Contact Information: Full name, verified mobile phone number, and optional email address.
• Appointment Data: Chosen consultation service, requested date, time slot, and optional brief reason for consultation.
• Clinical Notes (In-Person): Diagnostic observations, medical histories, vitals, prescriptions, and investigation results recorded directly by Dr. Manoj Singh Parmar during consultation.

3. Purpose and Legal Basis for Processing

Your data is processed strictly for the following legitimate healthcare purposes:

• Facilitating appointment bookings, preventing scheduling conflicts, and sending booking confirmations.
• Transmitting automated appointment reminders and necessary clinic status notifications via SMS, email, or WhatsApp.
• Maintaining authentic clinical health records as mandated by Indian medical regulations.
• Zero Commercial Use: We strictly do not sell, rent, monetize, or trade patient personal information to pharmaceutical marketing firms, insurance brokers, or third-party advertisers.

4. Data Security & Storage

All digital records are safeguarded with database-level encryption, role-based access controls, and strict Row Level Security (RLS) policies. Only Dr. Manoj Singh Parmar and authorized clinic administrative personnel have authenticated access to patient logs.

5. Patient Rights under DPDP Act 2023

As a patient and data principal, you hold the following rights:

• Right to Access: Request a summary of your personal information and consultation history maintained by the clinic.
• Right to Correction: Request immediate rectification of outdated or inaccurate contact details.
• Right to Grievance Redressal: Contact our designated clinic data officer at info@parmarclinic.com or in-person at our reception desk.